Course curriculum

  • 1

    Introduction

    • Course Overview

    • What is conflict?

    • What is conflict, really?

    • Five Cognitive Traps That Intensify Conflict

    • Case Study: Overcoming The Traps

    • Tyranny of How: W-W-W it!

    • The Most Effective Question to Reduce Conflict

    • Staying C.A.L.M. Throughout Conflict

    • Reflection Activity

    • Final Message